NewSteel takes pride in offering reliable products and services that support our mining operations. Indeed, reliability is reflected in every business cycle, from receiving your request to after-sales service.
High-Quality Products
Design and Manufacturing:
We provide a range of products designed to the highest quality standards to meet the needs of the mining sector. Our main products include:
- REMAN Products: These are high-quality remanufactured components such as engines, transmissions, and other essential powertrain parts for mining equipment. By using advanced techniques and original components, we ensure that our REMAN products offer performance and durability equivalent to new ones. You can find more details in REMAN products.
- Bolted Truck Body (BTB): Our BTB is unique in the market due to its fully modular and bolted design. This makes transportation, assembly, and maintenance cost-effective. Additionally, its robust structure and durable materials ensure a prolonged lifespan, even in the most demanding conditions. Learn more about BTB.
Reliability through Our Quality Controls:
We implement rigorous quality controls at every production stage to ensure each product meets our standards and customer expectations. For example, we use dynamometer tests for remanufactured engines to guarantee performance and reliability before delivery. For more details, you can check out our articles on dyno tests: ensuring quality and performance of REMAN engines and dynamometer testing: importance and applications.
Customer Service
Constant Presence and Sales Process:
At NewSteel, we are committed to being present throughout the entire process, from the first consultation to after-sales support. We believe in building honest, straightforward, and sincere relationships with our customers. Therefore, we strive to understand their needs to offer products that truly meet their expectations. Our sales team dedicates itself to understanding the specific needs of each customer, offering personalized solutions and expert advice. Consequently, we tailor our products to meet individual customer needs, as highlighted in Adaptability and Customization of NewSteel Truck Bodies.
Transparent Communication:
We maintain open and transparent communication throughout the purchase process, ensuring that customers are informed and maintain their trust at every step. Our representatives are always available to answer questions and provide updates, not only on order status but also for continuous support. This commitment ensures that our technicians are present during installation, commissioning, and product follow-up in mining operations, guaranteeing complete and continuous support.
After-Sales Support
Technical Assistance:
Our technical support team resolves any issues that may arise, ensuring our products operate at peak performance. We offer 24/7 assistance to ensure any problems are quickly and efficiently resolved.
Maintenance and Repairs:
We provide maintenance and repair services to ensure the longevity and efficiency of our equipment, minimizing downtime and operating costs. Our article on easy maintenance and incredible results explains how our maintenance services contribute to the durability of our products.
Follow-Up Visits:
We conduct follow-up visits to assess the performance of our products and make adjustments if necessary, ensuring continuous customer satisfaction. These visits allow us to identify any areas for improvement and ensure that NewSteel equipment continues to meet expectations.
NewSteel’s reliability is not only reflected in the quality of our products but also in our commitment to customer service and after-sales support. These characteristics allow us to build long-lasting and successful relationships with our customers in the mining industry. For more information on extending the life of your truck with NewSteel’s truck body and stay updated with our latest news on Instagram, LinkedIn, or contact us via WhatsApp.
